Shipping and Delivery

Shipping Rates


Shipping rates and free shipping policy apply only to items shipped within the contiguous U.S.A. - we do not ship to Alaska, Hawaii, or Canada. Free shipping is only available for ground shipping (not express shipping). Ground shipping includes UPS or USPS priority mail.

Items normally ship within 2 to 10 business days unless otherwise noted on individual products.  Once orders are shipped, the time in "transit" from our warehouse or direct from vendor to you in normally 2 to 5 business days within the Continental U.S.

Standard Delivery orders are shipped via UPS Ground or US Mail and generally will arrive in 3 - 7 Business days, within the Continental USA. 

Promotional Orders

From time to time, we may provide promotional offers such as discounts or free shipping. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a coupon code must be used when ordering. Customers cannot use more than one coupon code per order (cannot take advantage of two different promotional offers for the same order). Free shipping promotional offers are only valid for orders shipped within the contiguous U.S.A.

Damaged Items in Transit

Carefully examine package for any visual damage.  It damage is noticed, do not accept or sign for the merchandise.  Request a damage notification slip from shipper and notify Kellsson Home Linens immediately.  It damage is concealed, notify Kellsson Home Linens within 24 hours of receiving the merchandise.

Tracking Your Order

Upon shipment from our Kremmling warehouse, your tracking information will be emailed to you.  You may track your shipment using the UPS website.  Or you can track your order right on our website.

Delivery Refusal

You are the customer and therefore responsible for all shipping charges and restocking fees if the delivery of merchandise is refused.  Both the shipping charges to and from the destination and the restocking fee will be subtracted from the refund when delivery is refused or order canceled after shipment is in "transit."

Sales Tax

Sales tax only applies to customers purchasing within the state of Colorado.

Cancellations

Orders may be cancelled if they have not shipped (in-stock items often ship same day or next day).  All returns and cancellations are subject to a 5% processing fee.   If you have placed an order and would like to cancel it for any reason, please contact us at 1-866-480-7555, and we will do our best to honor your request.   

Return Policy 

Please notify us within 5 business days of receipt, for any damage or defective merchandise received. We will issue a Return Merchandise Authorization (RMA) which allows us to keep track of the return.  Returns* for other than defective or damaged items, will be at the discretion of Kellsson Home Linens and will incur a 20% re-stocking fee, plus it is your responsibility to pay the return shipping charges.  Please understand, that we can only accept items for return that are in their original resaleable condition and that have received an RMA.  Unauthorized returns will be refused and returned to you.  Please call us @ 866/480-7555 or contact us at info@kellssonhomelinens.com with any questions regarding our return policy.  Full refunds will be issued if we cannot fulfill an order, or replace damage/defective goods.   Any other refunds will be determined based on re-stocking fees and shipping charges.

*Note:  If a returned item qualified for free shipping, the shipping & handling cost from Kellsson Home Linens to the final destination will be deducted from the refund.

Delayed Shipping

The following conditions may result in delayed shipping.

• Incorrect Shipping Address
• Payment delayed or not received
• UPS failure to deliver (e.g. severe weather conditions)

Back Orders

We try to do our best to display the most current and accurate product inventory information.  If product availability dates change, we will contact you via e-mail or phone to notify you of the change.