Shipping: Kellsson Home Linens ships primarily by UPS. Orders received Monday - Thursday by 5:00 pm (EST) are shipped within 1 - 2 Business Days depending on in-stock merchandise. Weekend orders are processed the next business day. Once orders are shipped, the time in "transit" from our warehouse to you in normally 2 to 5 business days within the Continental U.S. Items that are out of stock will be backordered and shipped immediately upon its arrival in our warehouse. Free shipping promotions are only valid for orders shipped UPS ground within the Continental U.S.A. Does not include Alaska, Hawaii, or Canada.
Orders (Net Total) under $ 100 will be charged the following:
Net Order total/shipping fee
$0.00 - $49.99/ $ 15.95
$50.00 - $99.99/ $ 19.95
Orders may be cancelled if they have not shipped (in-stock items often ship same day or next day). All returns and cancellations are subject to a 3% processing fee. If you have placed an order and would like to cancel it for any reason, please contact us at 1-866-480-7555, and we will do our best to honor your request.
Please notify us within 5 business days of receipt, for any damage or defective merchandise received. We will issue a Return Merchandise Authorization (RMA) which allows us to keep track of the return. Returns* for other than defective or damaged items, will be at the discretion of Kellsson Home Linens and will incur a 15% re-stocking fee, plus it is your responsibility to pay the return shipping charges. Please understand, that we can only accept items for return that are in their original resaleable condition and that have received an RMA. Unauthorized returns will be refused and returned to you. Please call us @ 866/480-7555 or contact us at firstname.lastname@example.org with any questions regarding our return policy. Full refunds will be issued if we cannot fulfill an order, or replace damage/defective goods. Any other refunds will be determined based on re-stocking fees and shipping charges.
*Note: If a returned item qualified for free shipping, the shipping & handling cost from Kellsson Home Linens to the final destination will be deducted from the refund.
Sales tax only applies to customers purchasing within the state of Colorado.
The following conditions may result in delayed shipping.
We try to do our best to display the most current and accurate product inventory information. If product availability dates change, we will contact you via e-mail or phone to notify you of the change.